Privacy Policy

Our policy relating to Data Protection forms part of our standard Terms of Business ( clause 15) and can be found at this link:   https://www.redmooncruises.co.uk/terms-and-conditions/

As of June 2026 under the Data (Use & Access) Act 2025 we are required to have in place a process for handling any data protection complaints.

Our data protection complaints process is as follows :

1. If you are unhappy at the way your personal data is handled by us please contact us in writing using this email : enquiries@redmooncruises.co.uk.

If you contact us by phone or via social media, what's app, messenger etc we will ask you to re submit your complaint by email.

2. We will acknowledge your complaint email within 30 days of receipt without undue delay. This will be by return email.

3. We will investigate your complaint, advise you of the outcome of that investigation and any action we intend to take. We will provide clear information of what we have found and any steps we think appropriate to take.

4. If you are unhappy with our explanation you can ask us to review your complaint and further explain our actions.

5. If, after a review by us, you are still unhappy with any action taken it is open to you to make a complaint to the Information Commissioners Office. Their main helpine number is (03031231113) or you can contact them via their website https://ico.org.uk/global/privacy-notice/how-you-can-contact-us/